Terms of service
Lympha — Terms of Use and Conditions of Sale
IMPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS OF USE AND CONDITIONS OF SALE ("TERMS" OR "AGREEMENT") BEFORE ACCESSING, USING, OR PLACING AN ORDER THROUGH OUR WEBSITE. THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITIES (SEE SECTIONS 14 AND 15). THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT. PLEASE RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
Your use of getlympha.com, including any sub-domains thereof, affiliated websites, and mobile applications (collectively, the "Website"), which are owned and maintained by Lympha ("Lympha," "we," "our," "us"), is governed by the policies, terms, and conditions set forth below. Please read them carefully. We offer the Website, including all information, tools, products, and services available from the Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By accessing, using, or placing an order through the Website, you agree to the terms set forth herein. If you do not agree to these terms and conditions in their entirety, you are not authorized to use the Website in any manner or form whatsoever.
THIS AGREEMENT CONTAINS ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT WAIVE YOUR RIGHT TO A COURT HEARING, RIGHT TO A JURY TRIAL, AND RIGHT TO PARTICIPATE IN A CLASS ACTION. ARBITRATION IS MANDATORY AND IS THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS SPECIFIED BELOW IN SECTION 16 OR IF YOU OPT OUT. PLEASE CAREFULLY REVIEW THE DISPUTE RESOLUTION PROVISIONS IN SECTION 16 BELOW, WHICH DESCRIBES YOUR RIGHT TO OPT OUT.
You can review the most current version of these Terms at any time at getlympha.com/policies/terms-of-service. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. YOUR CONTINUED USE OF OR ACCESS TO THE WEBSITE FOLLOWING THE POSTING OF ANY CHANGES CONSTITUTES BINDING ACCEPTANCE OF THOSE CHANGES.
1. Website Use
By using the Website and agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. If you use the Website, you affirm that you have the legal capacity to enter into a binding contract with us, that you have read this Agreement, and that you understand and agree to its terms.
2. Privacy & Security
Our Privacy Policy may be viewed at getlympha.com/policies/privacy-policy. The Privacy Policy is incorporated into these Terms by reference and constitutes a part of these Terms.
3. General Conditions and Website User Conduct
All aspects of our Website are protected by U.S. and international copyright, trademark, and other intellectual property laws. You do not acquire any ownership or other rights by downloading or using the Website or any material on it.
You agree not to use or attempt to use the Website or any products or services in any unlawful manner or for any unlawful purpose. You further agree not to commit any unlawful act on or through the Website, including but not limited to:
- Hacking or other digital or physical attacks on the Website;
- Publishing abusive, vulgar, obscene, or defamatory material;
- Soliciting others to perform or participate in any unlawful acts;
- Violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
- Infringing upon or violating our intellectual property rights or the intellectual property rights of others;
- Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
- Submitting false or misleading information;
- Uploading or transmitting viruses or any other type of malicious code;
- Collecting or tracking the personal information of others;
- Interfering with or circumventing the security features of the Website; or
- Any other unlawful act.
Lympha reserves the right to terminate your access to the Website or any of its services if it determines that you (1) do not comply with these Terms; (2) provide false, inaccurate, or incomplete information; (3) engage in any conduct that would harm Lympha's rights or interests; or (4) for any or no reason whatsoever, without prior notice. Lympha may take any other actions necessary in this regard or seek any remedies permitted by law.
4. Products Sold for Personal Use Only
You agree that any products or services you purchase from Lympha through the Website will be used for your personal, non-commercial use only. You agree that you will not resell, redistribute, modify, or export any product ordered from the Website. Resale of our products outside of authorized channels may affect safety, efficacy, or our ability to honor guarantees. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
5. No Medical Advice; Accuracy and Completeness of Information
The material on the Website is provided for general informational purposes only and is not intended as medical advice or as a substitute for advice from a qualified healthcare provider. The statements made on this Website have not been evaluated by the Food and Drug Administration. You should consult your healthcare provider before using any information or products provided by Lympha.
While we endeavor to provide accurate and current information, there may be typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders at any time without prior notice, including after you have submitted your order.
We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your device's display of any color will be accurate.
Lympha does not guarantee that you will achieve any specific health or wellness results. Your results may vary depending on factors unique to you, including your age, health, lifestyle, and genetics.
6. Modifications to the Website and Prices
We reserve the right to modify or discontinue access to the Website, or any part thereof, at any time without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of access to the Website.
All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. Any offer for any product or service made on this Website is void where prohibited.
7. Payment
By submitting payment information to us, you represent and agree that: (i) you are fully authorized to use that card or account; (ii) all payment information provided is complete and accurate; (iii) you will be responsible for any payment card fees; and (iv) sufficient funds exist to cover the amount(s) due.
We and our third-party payment service providers may receive updated credit card information from your card issuer, such as updated card numbers and expiration dates. If such updated information is provided, we will update your account accordingly. If you wish to opt out of your card issuer's updating service, please contact your card issuer directly.
We are not responsible for any fees or charges applied by your bank or card issuer. If a charge is reversed by your bank, we may bill you directly and seek payment by another method.
8. Order Placement and Acceptance; Subscriptions and Cancellation
Order Placement and Acceptance
Your electronic order confirmation does not signify our acceptance of your order. We reserve the right to accept or deny any order for any reason. In the event we deny your order, you will receive a refund to your original payment method. We will not be liable for any losses or damages resulting from our refusal to provide any product or service. We reserve the right to require additional information before processing any order.
Subscriptions, Automatic Payment, and Cancellation
When purchasing a product, you may have the option to make a one-time purchase or enroll in a Lympha subscription plan. If you enroll in a subscription, your payment method will be automatically charged every thirty (30) days and your order will be shipped accordingly, until you cancel.
We may use an account updater to automatically update your payment information in the event it changes, in which case your renewal will be billed to the updated account information.
If you wish to cancel your subscription, you may do so at any time. To avoid being charged for your next order, you must cancel at least twenty-four (24) hours before your next scheduled shipment date. To cancel, please contact us at support@getlympha.com or through the customer portal at getlympha.com.
IF YOU ARE ENROLLED IN THE LYMPHA SUBSCRIPTION PROGRAM AND HAVE PROVIDED A VALID PAYMENT METHOD, EACH PAYMENT WILL BE AUTOMATICALLY PROCESSED AT THE TIME OF EACH SHIPMENT AND BILLED TO THE PAYMENT METHOD YOU PROVIDED AT ENROLLMENT. IF YOU WISH TO CANCEL, YOU MAY DO SO AT ANY TIME BY EMAILING support@getlympha.com.
If your payment method fails to process for a subsequent shipment, you agree that Lympha may contact you via any phone number or email address you provided to obtain updated payment information. If you fail to pay for any product or service received, your account may be referred for collection.
9. Shipping
Lympha ships to addresses located in the United States. Please visit our Website for additional information regarding order processing, handling times, shipping timelines, and carriers used. You can track your order through the link provided in your shipping confirmation email.
An accurate shipping address and phone number are required. We are not responsible for late or missing shipments resulting from incorrect address information provided by the customer. If you discover an error in your order after submission, or wish to cancel before shipment, please contact us immediately at support@getlympha.com. We cannot guarantee that we will be able to amend your order once it has been submitted.
10. Delivery Confirmation
Because circumstances beyond our control may occur at your delivery address, you agree that any delivery confirmation provided by the carrier constitutes sufficient proof of delivery, even without a signature.
11. Money-Back Guarantee
Lympha offers a 30-day money-back guarantee on qualifying purchases, in accordance with our Refund Policy available at getlympha.com/policies/refund-policy. The guarantee is valid only on orders placed directly through getlympha.com. If you claim a refund under this guarantee and later decide to repurchase, you will not be eligible for the guarantee on subsequent orders.
Approved refunds will be issued in full to your original payment method. To request a refund, please email support@getlympha.com.
12. Social Media
This section applies to anyone who interacts with our social media presence across platforms including Facebook, Instagram, YouTube, TikTok, Pinterest, and any other third-party platforms we may use ("Social Media Presence").
The platforms that host our Social Media Presence are not controlled by us and have their own privacy policies and terms of use. Comments and opinions expressed by users on social media are their own and do not reflect the views of Lympha. We have no obligation to monitor or remove user comments. If you see an offensive or inappropriate post or comment, please report it directly to the applicable platform.
13. Testimonials, Reviews, and Other Submissions
Lympha welcomes your feedback. You agree that anything you submit to the Website or provide to us — including photographs, testimonials, ideas, questions, reviews, comments, and suggestions (collectively, "Submissions") — is and will be treated as non-confidential and non-proprietary. You grant us a royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, sell, transmit, adapt, and create derivative works from such Submissions by any means and in any form.
You agree that all Submissions are true and accurate and do not infringe upon the intellectual property rights of any third party. You agree that Lympha may use Submissions, including testimonials, in whole or in part, together with your name, for any advertising or promotional purposes at our sole discretion. Testimonials do not represent the generally expected user experience.
14. Disclaimer of Warranties
EXCEPT WHERE PROHIBITED BY LAW, THIS WEBSITE AND ALL PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE MAKE NO REPRESENTATIONS OR WARRANTIES AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY, OR COMPLETENESS OF ANY INFORMATION ON THIS WEBSITE. WE EXPRESSLY DISCLAIM THAT: (A) OUR PRODUCTS, SERVICES, OR OTHER MATERIAL WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; OR (B) THE WEBSITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ALL CONDITIONS, REPRESENTATIONS, AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
15. Disclaimer of Liabilities
EXCEPT WHERE PROHIBITED BY LAW, IN NO EVENT SHALL LYMPHA OR ANY OF ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, INDEPENDENT CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE, OR OTHER DAMAGES, FEES, COSTS, OR CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT, THE PRIVACY POLICY, THE PRODUCTS, OR YOUR USE OR ATTEMPTED USE OF THE WEBSITE OR ANY PRODUCT, REGARDLESS OF WHETHER LYMPHA HAS BEEN NOTIFIED OF THE POSSIBILITY OF SUCH DAMAGES.
THIS INCLUDES, WITHOUT LIMITATION, ANY LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, COST OF SUBSTITUTE SERVICES OR PRODUCTS, OR ANY OTHER INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, REGARDLESS OF THE THEORY OF LIABILITY.
IF, NOTWITHSTANDING THE ABOVE, LYMPHA IS FOUND LIABLE UNDER ANY THEORY, LYMPHA'S TOTAL LIABILITY AND YOUR EXCLUSIVE REMEDY WILL BE LIMITED TO USD $500.00. SOME STATES DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
16. Dispute Resolution — Mandatory Binding Arbitration and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE ANY DISPUTE OR CLAIM BETWEEN YOU AND LYMPHA ON AN INDIVIDUAL BASIS.
YOU AGREE THAT ANY DISPUTE OR CLAIM ARISING FROM OR RELATING TO THESE TERMS, OUR PRIVACY POLICY, OUR ADVERTISING OR MARKETING PRACTICES, OR OUR PRODUCTS OR SERVICES SHALL BE SUBMITTED TO BINDING, FINAL, AND CONFIDENTIAL ARBITRATION BEFORE A SINGLE ARBITRATOR ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") UNDER ITS CONSUMER ARBITRATION RULES. THIS ARBITRATION PROVISION SHALL BE GOVERNED BY THE FEDERAL ARBITRATION ACT ("FAA"), 9 U.S.C. §§ 1–16. THE ARBITRATOR SHALL HAVE EXCLUSIVE AUTHORITY TO DETERMINE WHETHER A DISPUTE OR CLAIM IS ARBITRABLE AND SHALL FOLLOW APPLICABLE SUBSTANTIVE LAW OF THE STATE OF [YOUR STATE] TO THE EXTENT CONSISTENT WITH THE FAA.
THE ARBITRATOR IS AUTHORIZED TO AWARD ALL REMEDIES AVAILABLE IN AN INDIVIDUAL LAWSUIT UNDER APPLICABLE SUBSTANTIVE LAW, INCLUDING COMPENSATORY, STATUTORY, AND PUNITIVE DAMAGES, DECLARATIVE AND INJUNCTIVE RELIEF, AND ATTORNEYS' FEES AND COSTS WHERE AVAILABLE. THE ARBITRATOR MAY ONLY RESOLVE DISPUTES BETWEEN YOU AND LYMPHA AND MAY NOT CONSOLIDATE CLAIMS OR PROCEEDINGS WITHOUT LYMPHA'S CONSENT. THE ARBITRATOR MAY NOT HEAR CLASS OR REPRESENTATIVE CLAIMS.
NOTWITHSTANDING THE ABOVE, LYMPHA RETAINS THE RIGHT TO SEEK INJUNCTIVE OR EQUITABLE RELIEF IN ANY STATE OR FEDERAL COURT OF COMPETENT JURISDICTION FOR ANY ACTUAL OR THREATENED MISAPPROPRIATION OR INFRINGEMENT OF LYMPHA'S INTELLECTUAL PROPERTY RIGHTS.
UNLESS YOU TIMELY OPT OUT, YOU WILL NOT HAVE THE RIGHT TO: (A) HAVE A COURT OR JURY DECIDE YOUR DISPUTE; (B) PARTICIPATE IN A CLASS ACTION IN COURT OR IN ARBITRATION; (C) ACT AS A PRIVATE ATTORNEY GENERAL; OR (D) JOIN OR CONSOLIDATE YOUR CLAIM WITH THAT OF ANY OTHER PERSON.
To opt out of arbitration, you must send written notice of your decision to opt out within 30 days of the date you first purchased a product through our Website. Your notice must include your name, the product purchased, and a clear statement of your intent to opt out of arbitration. Send your opt-out notice to: Lympha, Attn: Legal Department, [Your Business Address].
17. Indemnification
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Lympha, its parent, subsidiaries, predecessors, successors, and affiliates, and their respective officers, directors, agents, contractors, licensors, service providers, suppliers, and employees, from and against any and all claims, actions, losses, liabilities, damages, expenses, and costs of any kind — including reasonable attorneys' fees — arising out of or related to: (1) your breach of these Terms or any documents incorporated by reference; (2) your breach of any representations or warranties in this Agreement; or (3) your violation of any law or the rights of a third party.
18. Third-Party Websites and Links
Our Website may include materials from or links to third-party websites. We are not liable for any third-party materials, websites, or transactions made in connection with third-party websites. Please review any third party's policies and practices carefully before engaging in any transaction. Complaints or questions regarding third-party products should be directed to the applicable third party.
19. Intellectual Property Rights
All audio and visual materials, images, photographs, articles, text, graphics, logos, designs, interfaces, software, data compilations, and other content associated with the Website (the "Content") are owned or licensed by Lympha and are protected by intellectual property, copyright, trademark, and trade dress laws in the U.S. and internationally. No transfer of ownership to any portion of the Content occurs as a result of access granted to you.
You are permitted to access and view the Content for personal, non-commercial purposes only. Except as expressly authorized in writing by Lympha, you may not download, copy, archive, sell, distribute, transmit, display, modify, create derivative works from, or otherwise exploit any part of the Website or Content.
20. Copyright
The copyright in all materials provided on the Website is owned by Lympha or its affiliates. No material from the Website may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means without the prior written consent of Lympha, except for personal, non-commercial, informational use only, provided all copyright notices are retained intact.
21. Trademarks
The trademarks, service marks, and logos ("Trademarks") used and displayed on the Website are registered or unregistered Trademarks of Lympha. Nothing on the Website shall be construed as granting any license or right to use any Trademark without prior written consent of Lympha. Lympha's name and Trademarks may not be used in any advertising or publicity without prior written consent.
22. DMCA Notice
To report a claim of copyright infringement regarding materials posted to this Website, please contact us at support@getlympha.com. Notices must comply with the Digital Millennium Copyright Act and include: (i) a description of the copyrighted work claimed to be infringed; (ii) a description of the infringing material and its location on the Website; (iii) your contact information; (iv) a statement of good-faith belief that the use is not authorized; (v) a statement under penalty of perjury that the information is accurate and that you are authorized to act on behalf of the copyright owner; and (vi) your physical or electronic signature.
23. Electronic Communications
You agree that we may communicate with you electronically, and that such communications — including notices, disclosures, and agreements — are equivalent to written communications and carry the same force and effect as if signed in writing.
24. Assignment
You may not assign any of your rights under these Terms; any such attempt will be null and void. Lympha may transfer its rights and obligations under these Terms without your consent in connection with a merger, acquisition, or sale of assets.
25. No Waiver
No failure by Lympha to enforce any term or condition of these Terms shall be deemed a waiver of that term or condition, or of any other term or condition.
26. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the remainder of the Terms shall remain in full force and effect.
27. Termination
In the event that we terminate this Agreement, Sections 2–5, 13–21, 23–27, as well as any representations, warranties, and obligations made by you, shall survive termination.
28. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, and any other policies or rules posted on the Website, constitute the entire agreement between you and Lympha and supersede all prior or contemporaneous agreements. Any ambiguities in interpretation shall not be construed against the drafting party.
29. Questions or Additional Information
If you have questions about these Terms or your order, please contact our Customer Support team:
Email: support@getlympha.com